1. Scope and acceptance
1.1 These terms apply to all services and materials supplied by North Shore Signs Ltd (we, us, our) to the customer (you, your) (Terms) and form an agreement between us. 1.2 By placing an order, accepting a quote, or requesting work to proceed, you agree to comply with and be bound by these Terms. 1.3 These Terms override any other conditions or terms provided by you, unless we agree otherwise in writing. 1.4 We are not liable for any errors or omissions made by you in ordering, acceptance, instructions, site or vehicle conditions, approvals, or compliance with laws. 1.5 Any person from your organisation who places an order, accepts a quote, or issues instructions is deemed to have full authority to do so. 1.6 We may subcontract or assign a job (or part thereof) to others.

2. Pricing, variations and time
2.1. Our quotes are based on the information provided by you and available from suppliers at the time and remain valid for 20 business days from the date on the quote unless stated otherwise. GST is payable on all quotes. 2.2 Quotes cover the services and materials as specified in the quote only. Unless expressly stated in the quote, additional costs will be charged for: • Delivery and freight • Supply and installation of site-specific, vehicle-specific, or safety requirements • Removal of existing signage, vinyl, paint, or coatings • Consents, approvals, engineering, or other compliance requirements • Electrical, lighting, plumbing, mechanical, or other ancillary works 2.3 If there are changes to the costs of suppliers, labour, materials, services, or site or vehicle conditions, between the date of the quote and the time of our purchase of such items, you are liable to pay any additional costs. 2.5 Where pricing is based on estimates (eg, removal or installation), our final charges will be the costs of the actual services and materials carried out. 2.4 You are liable to pay additional costs for any variations to scope, services, materials, labour, timing, or design, plus margin. Variations include changes made by you, as well as changes which are considered necessary during the works but were unknown at the time of the quote. 2.5 You are liable to pay additional costs incurred by us due to any unforeseen events (eg, weather, pandemics, latent site conditions, materials or travel/fuel restrictions). 2.6 We will take reasonable care to meet agreed timelines but are not liable for delays outside our control. If you cause delays, we reserve the right to claim any additional costs due to the delay.

3. Materials
3.1 If materials are ready for dispatch and delivery instructions are not provided within 10 business days, delivery will be deemed complete and storage charges will apply. Stored materials remain at your risk. Uncollected materials will be disposed of after one month from completion. 3.2 You must inspect materials promptly upon delivery. Any issues must be reported by you to us in writing within 5 business days and, otherwise, they are deemed to be accepted by you. 3.3 Quantities supplied by us may vary by up to 10% unless agreed otherwise. Colour matching will be completed to a commercially reasonable standard. Minor variations may occur due to material or process limitations. We may make minor dimensional adjustments to materials where necessary to achieve a balanced or practical finished product. 3.4 We may substitute materials with equivalent alternatives where necessary due to availability. 3.5 Any materials or artwork supplied by you are used at your risk. We will take reasonable care but accept no responsibility for condition, damage, or suitability of customer-supplied items. 3.6 Risk in materials passes to you upon delivery or installation. 3.7 Ownership of materials remains with us until all amounts owing are paid in full. Until ownership passes: you must keep materials identifiable and safely; we may require return of the materials and may enter your premises to recover materials, and; you must hold any resale proceeds in trust on our behalf. This clause creates a security interest under the Personal Property Securities Act 1999.

4. Payment
4.1 Payment in full is due by you within 10 business days of completion of the works. 4.2 For larger or ongoing projects, we will require deposits and/or progress payments. 4.3 If payment is not made in full by the due date, we are entitled to suspend the services, cancel orders, retrieve unpaid materials, and/or withhold delivery or installation. 4.4 Overdue accounts will incur interest at the rate of 1.5 x our bank’s overdraft rate compounding monthly. 4.5 You are responsible for and indemnify us without limitation for all costs associated with recovering unpaid amounts including legal and collection costs.

5. Design and ownership
5.1 Any concepts, layouts, mock-ups, or preliminary work prepared at your request are chargeable, even if the project does not proceed. 5.2 All intellectual property (including artwork, layouts, production files, and methods) remains our property unless agreed otherwise in writing and paid for in full. You may not use, reproduce, or adapt any design concepts supplied by us. 5.3 Production tools (including files, templates, jigs, and patterns) remain our property at all times.

6. Warranty
6.1 We warrant that our services and materials will be provided in a proper and workmanlike manner. 6.2 To the extent permitted by law, our liability is limited to the value of the services and materials supplied, and we are not liable for indirect or consequential loss (including loss of profits) to you or third parties. 6.3 Where services and materials are supplied for business purposes, the Consumer Guarantees Act 1993 does not apply.

7. Default and termination
7.1 You must report any defects in our services or materials in writing to us within 7 business days of installation. If not notified within this period, the services and materials are deemed to be accepted. 7.2 If you breach these Terms or fail to meet payment obligations, we may suspend or terminate our agreement immediately. All outstanding amounts become due and immediately payable upon default. 7.3 If a job is suspended or terminated, you are liable to pay for all services and materials which have been purchased or completed whether installed or not. 7.4 We are entitled to terminate our agreement for convenience at any time with 2 business days’ notice. You must pay for all works completed up to the point of termination.

8. Privacy
8.1 We may collect and use your information for account management, credit checks, debt recovery, marketing, and communications. You authorise us to obtain and share such information as necessary. You may request access to or correction of your personal information in accordance with the Privacy Act 2020.